Terms & Conditions

1. Robert Kime Ltd warrants that all Items supplied by them and their duly authorised agents and sub-contractors are free from defects for 12 months from the date of supply and that they and their duly authorised agents and sub-contractors use all reasonable skill and expertise in the identification and description of Items. This warranty does not affect the statutory rights of the Client.

2. The above warranty does not apply to any defect in or affecting the Items arising from fair wear and tear, wilful damage, accident, negligence by the Client or any third party, use otherwise than as recommended by Robert Kime Ltd or their authorised agents and sub-contractors, failure to follow their instructions, or any alteration or repair carried out without their approval.

3. If the Items develop any defect while under warranty, or the Client has any other complaint about the Items, the Client should notify Robert Kime Ltd in writing.

4. The Client warrants that he has not relied on any representations made by or on behalf of Robert Kime Ltd as to any descriptions, illustrations or specifications of the Items contained in the catalogues, web site or publicity material produced by or on behalf of Robert Kime Ltd, all of which are only intended to convey a general idea of the Items mentioned in them.

5. Notwithstanding delivery and the passing of risk in the Items (including any instalment of the Items or any part of them) the ownership of the Items shall not pass to the Client until Robert Kime Ltd has received cash or cleared funds payment in full of the price for the Items and all other sums which are or become due and payable by the Client to Robert Kime Ltd from the Client on any account.

6. Until such time as the ownership of the Items has passed to the Client, the Client shall:

(a) Hold the Items on a fiduciary basis as bailee for Robert Kime Ltd

(b) Keep the Items separate from all other items of the Client or any third party in such a way that they remain readily identifiable as the property of Robert Kime Ltd

(c) Keep the Items properly stored protected and insured on behalf of Robert Kime Ltd for their full price against all risks, which a prudent house owner would insure

(d) Not destroy, deface or obscure any identifying mark on the Items.

7. The Client shall be entitled to resell the Items before ownership has passed to him solely on the following conditions:

(a) Any sale shall be at full market value and

(b) Any such sale shall be a sale of Robert Kime Ltd property on the Client's own behalf and the Client shall deal as principal when making such a sale.

8. Until such time as the property in the Items passes to the Client (and provided the Items are still in existence and have not been resold) the Client grants Robert Kime Ltd and their duly authorised agents and sub-contractors an irrevocable licence at any time to enter any premises where the Items are or may be stored in order to inspect them, or where the Client's right to possession is terminated, to recover them.

9. Robert Kime Ltd shall be entitled to recover payment for the Items notwithstanding the ownership of any of the Items as not passed from Robert Kime Ltd.

10. The Client shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Items which remain the property of Robert Kime Ltd but if the Client does so all monies owing by the Client to Robert Kime Ltd shall (without prejudice to any other right or remedy of Robert Kime Ltd) forthwith become due and payable.

11. The Client's right to possession of the Items shall terminate immediately if:

(a) The Client has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being enforced for the relief of insolvent debtors.

(b) The Client suffers or allows any execution, whether legal or equitable, to be levied on his property or obtained against him, or fails to observe or perform any of his obligations under the Contract or any other contract between Robert Kime Ltd and the Client, or is enabled to pay his debts within the meaning of Section 123 of the Insolvency Act 1986.

Returns

1. Robert Kime Limited operates a 14 day return policy.

2. If you wish to return an item within 14 days, we ask that it is returned in it’s original condition, with proof of receipt.

3. Any item returned after 14 days is at the discretion of Robert Kime Limited and is subject to a 25% restocking fee.

4. Fabric may only be returned if unused and in it’s original condition. All fabric returns will incur a 25% restocking charge.

5. Returns or refunds will not be accepted on bespoke orders.

6. Returns will not be accepted without prior agreement in writing. A 20% handling fee, as well as any carriage costs, will be deducted from the credit. Robert Kime Ltd. will not accept returns if invoices are dated over 30 days.

General Terms & Conditions

Payment Terms

For credit account customers, our terms are strictly 30 days net from date of invoice. Once an account becomes overdue for payment, supplies may be automatically suspended until the account is brought up to date.

Confirmations & Cancellations

All requests for cancellations must be made in writing.

Faulty Goods

Products should be carefully inspected on receipt. Whilst every effort is made to inspect each order, errors can be made and damage may occur in transit.

Liability

All goods are supplied by us on condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose, is limited in amount to a sum not exceeding the purchase price of the particular goods. In no circumstances whatsoever shall the company be liable for indirect or consequential loss or damage.

Title

Title to, and ownership of the relevant goods remains the absolute and unencumbered property of Robert Kime Ltd. until full payment is received.

Prices

Prices do not include carriage, freight or insurance, and are subject to alteration without notice. 

Quotes

Quotes are valid for 30 days.

Lead times

For pro-forma clients, any orders will not be processed with our suppliers until the payment to Robert Kime Ltd. has been made in full. The lead time of the product will then commence from the date of payment. 

Fabric​ Terms and Conditions

Colour Matching

Due to the nature of fabrics supplied it is not always possible to obtain an exact colour match. Whilst we make every effort to ensure that colours correspond to our samples, slight variations may occur. Should you require a close colour match, we recommend that a stock cutting is requested and approved and a reservation made for the appropriate quantity of fabric.

Colour Fastness

Our fabrics are not guaranteed against colour fading.

Cleaning

Dry cleaning is recommended for our fabrics. Up to 5% shrinkage can be expected.

Pilling

Our fabrics are not guaranteed against pilling.

Seam Slippage

Our fabrics are not guaranteed against seam slippage.

Shrinkage

A residual shrinkage/stretch of 2% should be allowed in making loose covers and curtains.

Silks

All silks tend to be more susceptible to fading than most other fabrics. Lining and interlining is strongly recommended when using these fabrics for curtains and blinds.

Abrasion Test Requirements

All of our fabrics are tested to the standard BS EN ISO 12947-2: 1998. Please contact our showroom if you require the rub count or test certificate for any of our fabrics.

Flammability Test Requirements

All of our fabrics are tested and pass the standard BS 5852: Part 1: 1979 - Flammability in accordance with The Furniture and Furnishings (Fire) (Safety) Regulations 1988 and Amendments Schedule 4 Part I. Please contact our showroom if you require the test certificate for any of our fabrics. Our Robert Kime fabrics will need additional fire proofing if the fabric is intended for public use. We are unable to provide the service of flame proofing for public use.

Upholstery

Robert Kime fabrics are suitable for upholstery which meet different levels of performance. Please contact our showroom for the exact fabric performance. Our Robert Kime fabrics must be used in conjunction with a flame retardant barrier cloth or fire proofed if intended for public use.

Treatments

No liability will be accepted for changes in appearance, performance, or defects in any of our fabrics if they are treated after purchase by spraying or processing of any kind, including flame proofing or the application of stain repelling treatments.

Custom/Bespoke Fabrics

We are unable to offer bespoke or custom colour ways of our Robert Kime print designs or fabrics, including changing the colour or quality of our base cloth fabric from the original design.

Fabric Cuttings / Samples 

All fabric samples will be charged at £1.00 per sample including VAT. Please order fabric samples from the Robert Kime Ltd. website at www.robertkime.com 

Returnable Samples

50cm square fabric samples are available as returnable samples, which may be borrowed for two weeks. If the samples are not returned within two weeks a £50 charge will be made for each sample. 

Prices

Prices do not include carriage, freight and insurance, and are subject to alteration without notice.

Quotes

Quotes are valid for 30 days.

Lead Times

Printed fabric lead times are 6 weeks.

Woven fabric lead times are 10 weeks.

For proforma clients, fabric orders will not be processed with our suppliers until the payment to Robert Kime Limited has been made in full. The lead time of the product will then commence from the date of payment.

Payment Terms

For credit account customers our terms are strictly 30 days net from date of invoice. Once an account becomes overdue for payment, supplies may be automatically suspended until the account is brought up to date.

Confirmations & Cancellations

All requests for cancellations must be made in writing. In the event of an order cancellation no charge will be made if the fabric has not been cut; otherwise a 20% handling charge will be made. 

Returned Goods

Returns will not be accepted without prior agreement in writing. A 20% handling fee, plus any carriage costs, will be deducted from the credit. Robert Kime Ltd will not accept returns if: Invoices are dated over 30 days, the fabric/trimming has been cut, order is 5 metres or less, this is a Custom Order, fabric has been treated (fire retarded, etc) or altered in any way. Returns or refunds will not be accepted on bespoke orders.

Deliveries to Third Parties

Where a customer instructs deliveries to be made to third parties (curtain makers, upholsterers etc.) it is the responsibility of the customer to ensure that the correct material is received. We cannot accept claims after the fabric has been cut. Also, no claims will be accepted in respect of any costs of making up. 

Faulty Goods

Fabrics should be carefully inspected prior to cutting. Whilst every effort is made to inspect each order, errors can be made and damage or creasing may occur in transit. Therefore it is essential that no length be cut until you are satisfied with the fabric in all respects. Any claim must be put in writing within 7 days of receipt of the fabric/trimming.

Shipment

Unless specified, orders for 1(one) metre of fabric will be shipped folded rather than on a roll. 

Liability

All goods are supplied by us on condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose, is limited in amount to a sum not exceeding the purchase price of the particular goods. In no circumstances whatsoever shall the company be liable for indirect or consequential loss or damage.

Title

Title to, and ownership of the relevant goods remains the absolute and unencumbered property of Robert Kime Ltd until full payment is received.

Wallpaper Terms & Conditions 

Lead times

Wallpapers are lead times of 5 weeks.

Colour Matching

Due to the nature of wallpapers supplied, it is not always possible to obtain an exact colour match. Whilst we make every effort to ensure that colours correspond to our samples, slight variations may occur. Should you require a close colour match, we recommend that a stock cutting is requested and approved and then a reservation made for the appropriate batch and quantity of wallpaper.

Colour Fastness

Our wallpapers are not guaranteed against colour fading.

Wallpaper Samples

All wallpaper samples will be charged at £1.00 per sample including VAT. Please order wallpaper samples from the Robert Kime Ltd. website at www.robertkime.com

Flammability Test Requirements

Our wallpapers have been tested to the following fire tests and standards according to BS EN ISO 11925-2:2010, BS EN 13501:2007 + A1:2009 and BS EN 13823:2010. According to the standard: BS EN 13501-1:2007 meets an overall classification of: Class B, s1, d0. Please contact our showroom if you require the test certificate for any of our wallpaper. Our Robert Kime wallpapers will need additional fire proofing if it is intended for public use. We are unable to provide the service of flame proofing for public use. 

Lighting Terms & Conditions

Lead times

Table lamps and other cast lamps are lead times of 8 weeks.
Picture lights, bookcase lights and Paris lights are lead times of 6 weeks.

Colouring

Our metalwork comes in various finishes. Please note that all antiqued items are bespoke and hand- coloured. This means that each piece is individual and that it will continue to age and change colour over time.

Wiring

We are a member of BSI which means that all of our lighting is tested and passes the safety standard

BSEN 60598 for lighting. Please contact our showroom if you require the specifications of the regulations.

Lighting Accessories

We have a range of accessories for lighting that can be bought at an additional price including wooden patrices, IP units (safety requirement for lighting in bathrooms), ceiling hooks, additional chain and hooks etc. Please contact our showroom if you require any advice or prices.

Lampshade Terms & Conditions

Lampshade Lead times

Card and Papyrus lampshades are lead times of 4 weeks.

Special Note

Our Papyrus shades are made from a natural material and are individually hand made in the UK to the highest standard. Due to it being a delicate material, the papyrus is sensitive to the environment and is subject to deterioration through moisture, natural light and heat. We recommend using the papyrus shades in a low humidity environment and to use a low wattage bulb or any bulb that doesn’t emit excessive heat. 

Furniture Terms & Conditions

Lead times

Small tables and stools are lead times of 8 weeks. Upholstered furniture are lead times of 10 weeks.

Custom/Bespoke Furniture

Wherever possible, we are happy to offer furniture with bespoke measurements, finishes and styles. Please note that this can affect the lead times and cost. The standard finish is oak, however where possible, we are able to supply a different finish such as mahogany or walnut. These finishes are bespoke and will have an additional charge that will need to be quoted. Please note, returns or refunds will not be accepted on bespoke orders.

Shipping & Delivery

If it is necessary for Robert Kime Ltd. to deliver your completed piece, we will provide a packing and shipping quote for your approval before booking with the transport agent. Alternatively, you may arrange your own transport should this be your preference. 

Curtain Pole & Picture Railing Terms & Conditions Lead times

Curtain pole, picture railing and accessories are lead times of 6 weeks.

Colouring

Our metalwork comes in various finishes. Please note that all antiqued items are bespoke and hand- coloured. Whilst we try to maintain consistency within each order, each piece is individual and will continue to age and change colour over time.