1. These Terms & Conditions

1.1. These are the terms and conditions on which Robert Kime Ltd. ("Robert Kime", "us", "ours") supplies its products ("Items") to you ("Client", you”, “yours”), via the Robert Kime website or when you place an order in person at one of Robert Kime’s showrooms. The section headed “General Terms & Conditions of Sale” applies to all orders for Items from Robert Kime.

1.2. Please read these terms carefully. If for any reason you do not agree to these terms, you must not purchase Items from the Robert Kime website.

1.3. These terms constitute the entire agreement between you and Robert Kime in relation to your purchase and you acknowledge that you have not relied on any statement, promise or representation (whether made by or on behalf of Robert Kime or otherwise) which is not set out in these terms.

If you are a consumer customer, please refer to our Consumer Client Terms and Conditions as of February 2026. 

2. Information about Robert Kime 

2.1. Robert Kime Ltd. is a company registered in England and Wales with company registration number 02159803 and our Head Office is at: Unit 7, Hertford Court, Hertford Road, Marlborough Business Park, Marlborough, Wiltshire, SN8 4AW. Our registered VAT number is GB 663 6772 03.

2.2. You can contact us by telephoning +44 (0)20 7229 0886 or by writing to us at web@robertkime.com or by post to the London Showroom at 190-192 Ebury St, Belgravia, London SW1W 8UP or by using our online contact form here: www.robertkime.com/contact

2.3. If we contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. When we use the words 'writing' or 'written' in these terms, this includes emails.

2.5. As a business, Robert Kime is committed to sustainability and protecting the environment. For more information on our environmental policy, please see:  www.robertkime.com/environmental-policy 

2.6. Robert Kime is the owner or the licensee of all intellectual property rights (including, without limitation, copyright, trade marks and other intellectual property rights) in all material in this website, in any content on our social media page and in the Robert Kime catalogues and all other Robert Kime marketing, advertising and publicity materials, including all the content and materials published therein. Those works are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.

2.7. You must not copy, modify or otherwise use any of the content or materials contained on this website, the Robert Kime catalogues, our social media page and/or any other Robert Kime marketing, advertising or publicity materials (or any copies thereof) including any illustrations, photographs, video or audio sequences or any other graphics contained therein without the prior written consent of Robert Kime. 

2.8. Robert Kime is the owner or the licensee of all intellectual property rights (including, without limitation, copyright, trade mark and design rights (whether registered or unregistered)) in the fabrics, designs and products displayed on this website. 

2.9. You must not use any of Robert Kime’s intellectual property rights for any purpose without obtaining a licence to do so from Robert Kime or its licensors. If you breach this Clause 2.9, you shall indemnify Robert Kime on demand for all liabilities, damages, losses, fines, expenses and costs (including reasonable legal expenses) suffered or incurred by Robert Kime as a result of such breach. 

3. Our contract

3.1. Each order placed shall be deemed an offer by you to purchase Items subject to these terms. Orders will not be confirmed or processed until you have paid in full in accordance with the payment instructions in the pro forma invoice. No order is accepted, and no binding contract shall arise, until Robert Kime issues a written acknowledgment confirming that the order is being processed (the “Acknowledgment”). Unless otherwise stated, delivery and lead times run from the date of the Acknowledgment.

3.2. The Acknowledgment, together with these terms, shall form the contract between us. Any requests for cancellations must be made in writing. Subject to any statutory rights you may have, Robert Kime reserves the right to refuse any requests for amendments to or cancellations of orders once the Acknowledgment has been issued, as further set out in Clauses 5 and 8. 

3.3. Robert Kime reserves the right to refuse orders at its sole discretion.

4. Products and Warranty

4.1. The images of the Items on our website are for illustrative purposes only. We cannot guarantee that an image accurately reflects the colour or packaging of the Items, and these may vary from any images on the website.

4.2. If we are making the Items to your measurements, you are responsible for ensuring that these are correct. Robert Kime shall have no liability for any Items where you have provided incorrect measurements.  

4.3. Robert Kime warrants that all Items supplied by us and our agents and sub-contractors are materially free from defects for 12 months from the date of delivery and that we use reasonable skill and expertise in the identification and description of Items. This warranty does not affect your statutory rights.

4.4. The above warranty does not apply to any defect in or affecting the Items arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Robert Kime, failure to follow our instructions (or the instructions of our authorised agents and sub-contractors), or any alteration or repair carried out without our approval.

4.5. If a fault or material defect is discovered by you during the warranty period (as set out in Clause 4.3) you must notify Robert Kime in writing as soon as possible. If, after an opportunity to inspect the Item(s), Robert Kime determines that the items are defective and covered by the warranty, Robert Kime may either repair or replace the defective Items; or if the Items cannot be repaired or replaced, refund the Items at the price paid by you. If the Items are outside of the warranty period, Robert Kime shall have no liability to repair, replace or refund. 

5. Changes to an order

5.1. If you wish to make a change to an order, you should contact Robert Kime who will let you know if the change is possible. Orders for certain product types cannot be amended or cancelled, as set out in Clause 9.2. If it is possible to amend the order in line with your request, Robert Kime will inform you about any changes to the price, the timing of delivery or any other changes to the order. You must agree to such changes before the order can be processed. 

5.2. If the change cannot be made or you do not agree to the changes to the order, you may either proceed with the unamended order or may terminate the contract in accordance with these terms and conditions, notwithstanding that you may remain liable for the cost of the Item(s). 

6. Delivery and order acceptance

6.1. Robert Kime's delivery charges are available on request. Orders placed via the Robert Kime website are for delivery only.

6.2. Robert Kime will inform you when the Item(s) will be provided or the estimated delivery date during the order process and once payment has been received. 

6.3. If the supply of the Item(s) is delayed by an event outside Robert Kime’s reasonable control, Robert Kime will contact you as soon as possible. Robert Kime will not be liable for delays caused by the event, but if there is a risk of substantial delay either party may terminate the contract. 

6.4. On delivery or collection, you should give notice in writing within 7 days of delivery if any of the Items are not in accordance with the written order or are damaged or defective.

6.5. Robert Kime cannot accept claims for non-delivery of the order unless notified in writing within 5 days of the agreed delivery date.

6.6. Robert Kime may need certain ‘know your client’ (KYC) information from you in order to supply the Item(s), for example, your name, contact information, address, payment information, and for deliveries outside the UK, your tax ID. In some circumstances, Robert Kime may also need documentation as proof of your identity. If so, Robert Kime will contact you to ask for this KYC information. If you do not provide this KYC information within a reasonable time, or if you provide incomplete or incorrect information, Robert Kime may refuse to supply any Item(s), and where applicable, may end the contract. Robert Kime will not be responsible for any delays caused by the late supply of information.

6.7. By submitting an order to us, you agree that Robert Kime may process your personal data as set out in our privacy policy.

7. Risk and Title

7.1. Ownership of and title to the Item(s) remain with Robert Kime until full payment of all sums is received in cleared funds.

7.2. Until such time as ownership of the Items has passed to you, you shall:

• Hold the Item(s) on a fiduciary basis as bailee for Robert Kime;
• Keep the Item(s) separate from all other items of yours or any third party in such a way that they remain readily identifiable as the property of Robert Kime;
• Keep the Item(s) properly stored, protected and insured on behalf of Robert Kime for their full price against all risks which a prudent house owner would insure; and
• Not destroy, deface or obscure any identifying mark on the Item(s).

7.3. Until such time as property in the Item(s) passes to you (and provided the Item(s) are still in existence and have not been resold), you grant Robert Kime and its duly authorised agents and sub-contractors an irrevocable licence, at any time, to enter any premises where the Item(s) are or may be stored in order to inspect them or, where your right to possession is terminated, to recover them.

7.4. Robert Kime shall be entitled to recover payment for the Item(s) notwithstanding that ownership of any of the Item(s) has not passed from Robert Kime.

7.5. You shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Item(s) which remain the property of Robert Kime; but if you do so, all monies owing by you to Robert Kime shall (without prejudice to any other right or remedy of Robert Kime) forthwith become due and payable.

7.6. Your right to possession of any unpaid Item(s) shall terminate immediately if:

• You have a bankruptcy order made against you, enter into an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors; or
• You suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or you fail to observe or perform any of your obligations under the Contract or any other contract between Robert Kime and you, or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986; or
• You are in breach of these terms.

8. Cancellations and cooling-off period

8.1. All requests for cancellations must be made in writing. Robert Kime (at its discretion) may agree to cancel the order, if the fabric has not been cut or manufacture has not begun; however, a 20% handling charge may be payable. 

8.2 Subject to Clause 8.1 or any other applicable statutory right, you shall not be entitled to amend or cancel an order in respect of:

• any Item(s) which are bespoke, made to measure and/or have been personalised;
• any fabric which has been cut or wallpaper which has been cut or hung;
• Items sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and/or
• any Item(s) which become mixed inseparably with other items after their delivery.

9. Returns and Refunds

9.1. Robert Kime operates a 14-day return policy, provided that Items are returned unused and in their original condition, with proof of receipt. You should either return the Item(s) in person to where they were purchased, ship them back to Robert Kime’s head office or allow Robert Kime to collect them. Any Item returned after 14 days without cause is at the discretion of Robert Kime and may be subject to a 20% restocking fee.

9.2. No claims for faulty fabrics or wallpapers can be made after the fabrics or wallpapers have been cut or hung. All fabric and wallpaper returns will incur a 20% restocking charge.

9.3. If you returning Item(s) in accordance with Clause 9.1:

• Robert Kime may reduce the refund of the price (excluding delivery costs) to reflect any reduction in the value of the Item(s), if this has been caused by you;
• Robert Kime will make any refunds due as soon as possible. 

9.4. Returns will be reviewed first and will not be accepted without prior agreement in writing. You should not return items to Robert Kime without first contacting us to discuss the return request.

9.5. Items should be carefully inspected on receipt. Whilst every effort is made to inspect each order, errors can be made and damage may occur in transit.

9.6. If a return is agreed and you would like Robert Kime to arrange collection of the item, the item must be in its original packaging and/or packaged the same protected way as when it was delivered.

9.7. A 20% handling fee, plus any carriage costs, may be payable. Robert Kime will not accept returns if invoices are dated over 30 days, the fabric/trimming has been cut, wallpaper has been hung, it is a custom order, fabric has been treated or altered in any way. Returns or refunds will not be accepted for any Item(s) set out in Clause 8.2.

9.8. Any refunds shall be made by the method used for payment. 

9.9. Robert Kime may, in its sole discretion, issue a credit note in exchange for a valid return. The validity of each credit note and the expiry thereof will be stated on the face of the credit note.

10. Quotes

Unless otherwise agreed by Robert Kime in writing, quotations shall not constitute an offer from Robert Kime and a contract shall only come into existence when Robert Kime has issued an Acknowledgment in accordance with Clause 3.2. Prices provided in a quotation are subject to change.

11. Prices

11.1. The price of an Item (which excludes VAT) will be the price indicated on the order confirmation when an order is placed. Prices stated do not include carriage, freight or insurance, and such duties subject to alteration without notice. All prices quoted will state the VAT separately, which may also be subject to change.

11.2. It is always possible that, despite our best efforts, some of the Item(s) Robert Kime sells may be incorrectly priced. Robert Kime reserves the right to correct an incorrect price at the order date and will contact you for instructions before accepting the order. If Robert Kime accepts and processes an order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, Robert Kime may terminate the contract, refund any sums paid and require the return of any Item(s).

12. Payment Terms

12.1. Instructions for payment will be communicated by Robert Kime during the order process.

12.2. Unless otherwise agreed in writing, you must pay for the Item(s) immediately upon receipt of the invoice before Robert Kime dispatches them or makes them available for collection.

12.3. If you have a trade account with Robert Kime, different payment terms may apply. . 

12.4. You must pay all amounts due to Robert Kime under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

12.5. If you think an invoice is wrong, you should contact Robert Kime promptly to let us know. Once the dispute is resolved Robert Kime may charge interest on correctly invoiced sums at 4%.

13. Liability

13.1. Nothing in these terms shall limit or exclude Robert Kime's liability for:

• death or personal injury caused by Robert Kime’s negligence;
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
• any matter in respect of which it would be unlawful for Robert Kime to exclude or restrict liability.

13.2. Except to the extent expressly stated in Clause 13.1, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

13.3. Subject to Clause 13.1:

• Robert Kime shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between them; and will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• Robert Kime's total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the purchase price paid by you for Item(s) under such contract. 

14. Termination of the contract

14.1. Your right to terminate the contract will depend on what you have bought, whether there is anything wrong with it, how Robert Kime is performing and when you decide to terminate the contract. 

14.2. Other than in relation to any Item(s) which are bespoke, made to measure and/or have been personalised (for which returns/refunds are not offered), you can terminate the contract before it is completed, but you may have to pay compensation to Robert Kime. A contract for goods is completed when the Items are delivered or collected and paid for. If you want to terminate the contract before it is completed, you should let Robert Kime know in writing. Robert Kime will refund any advance payment you have made for Items which will not be provided.

Robert Kime's Termination Right:

14.3. Robert Kime reserves the right to terminate the contract at any time, and withdraw your Robert Kime trade account without notice, for any reason.

14.4. You may be required to compensate Robert Kime if you breach the contract.

15. Consequences of termination

15.1. If you terminate the contract for any reason after Items have been dispatched or received, you must return them to Robert Kime, either to the showroom or ship them back to Robert Kime’s head office or allow Robert Kime to collect them.

15.2. On termination in accordance with Clause 14.2 you must pay the costs of return of the Item(s).

16.  Anti-Bribery and Anti-Corruption

You shall comply with applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption (“Relevant Requirements”), including but not limited to (i) the Bribery Act 2010; (ii) the Proceeds of Crime Act 2002; and (iii) the Money Laundering Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. 

16.1.  You shall:

• not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010; 
• comply with Robert Kime’s KYC procedures and all related instructions; 
• not do anything that would cause or lead Robert Kime to be in breach of the Relevant Requirements; 
• notify Robert Kime immediately in writing if you become aware of any breach of this Clause 15; and
• if requested, provide Robert Kime with any reasonable assistance to enable Robert Kime to perform any activity required by any relevant government or agency in any relevant jurisdiction for the purpose of compliance with any of the Relevant Requirements. 

16.2.  If Robert Kime reasonably suspects you of being in breach of this Clause 15, Robert Kime reserves the right to refuse to supply any Items to you and terminate this contract.

17. Product Recall 

17.1.  Where you sell an Item(s) to end customers, and the Item(s) is the subject of a request, order, court order or other directive of a governmental or regulatory authority to withdraw any Items from the market it must immediately notify Robert Kime in writing and send Robert Kime a copy of the recall notice. 

17.2. Robert Kime may issue a notice you to recall or withdraw Items from the market or to return Items to Robert Kime at our risk and expense: 

• if the supply or use of the Items infringes, or may infringe, a third party’s intellectual property rights; 
• if the Items are, or may be, unsafe; 
• if the Items are, may be, or become illegal or non-compliant with any law, regulation or government agency or industry standard; 
• if a defect in the Items may cause harm to Robert Kime’s reputation or brand; or 
• for any other reasonable ground (in Robert Kime’s opinion).

18. General

18.1. Variation. Robert Kime reserves the right to amend its terms and conditions. 

18.2. Force Majeure. Robert Kime shall have no liability to you under the contract if it is prevented from or delayed in performing its obligations under the contract, or from carrying on its business, by any act, event, omission or accident beyond its reasonable control. 

18.3. Assignment. Robert Kime may transfer its rights and obligations under these terms and conditions to another organisation. You may only transfer your rights or obligations under these terms and conditions to another person if Robert Kime agrees in writing.

18.4. Governing Law. The contract, and any non-contractual rights or obligations arising out of or in connection with it, shall be governed by and construed in accordance with English law and the parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction.

19. Product Specific Terms & Conditions

19.1. Some products may have specific terms and conditions that apply. Where this is the case, these will be contained in the pro-forma invoice received by Clients upon placing an order. 

19.2. Lead times for orders will vary, and will be agreed during the order process.