Terms & Conditions
1. These Terms & Conditions
1.1. These are the terms and conditions on which Robert Kime Ltd. ("Robert Kime", "us", "ours") supplies its products ("Items") to you ("Client", you”, “yours”), via the Robert Kime website or when you place an order in person at one of Robert Kime’s showrooms. The section headed “General Terms & Conditions of Sale” applies to all orders for Items from Robert Kime.
1.2. Please read these terms carefully. If for any reason you do not agree to these terms, you must not purchase Items from the Robert Kime website.
1.3. These terms apply to you if you are a consumer. You are a consumer if: (i) you are an individual; and (ii) you are buying Items from Robert Kime wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession or purchased through a trade account). Otherwise, you are a business customer. If you are a business customer, please refer to our Business Client Terms and Conditions as of February 2026.
2. Information about Robert Kime
2.1. Robert Kime Ltd. is a company registered in England and Wales with company registration number 02159803 and our Head Office is at: Unit 7, Hertford Court, Hertford Road, Marlborough Business Park, Marlborough, Wiltshire, SN8 4AW. Our registered VAT number is GB 663 6772 03.
2.2. You can contact us by telephoning +44 (0)20 7229 0886 or by writing to us at web@robertkime.com or by post to the London Showroom at 190-192 Ebury St, Belgravia, London SW1W 8UP or by using our online contact form here: www.robertkime.com/contact
2.3. If we contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. When we use the words 'writing' or 'written' in these terms, this includes emails.
2.5. As a business, Robert Kime is committed to sustainability and protecting the environment. For more information on our environmental policy, please see: www.robertkime.com/environmental-policy
2.6. Robert Kime is the owner or the licensee of all intellectual property rights (including, without limitation, copyright, trade marks and other intellectual property rights) in all material in this website, in any content on our social media page and in the Robert Kime catalogues and all other Robert Kime marketing, advertising and publicity materials, including all the content and materials published therein. Those works are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.
2.7. You must not copy, modify or otherwise use any of the content or materials contained on this website, the Robert Kime catalogues, our social media page and/or any other Robert Kime marketing, advertising or publicity materials (or any copies thereof) including any illustrations, photographs, video or audio sequences or any other graphics contained therein without the prior written consent of Robert Kime.
2.8. Robert Kime is the owner or the licensee of all intellectual property rights (including, without limitation, copyright, trade mark and design rights (whether registered or unregistered)) in the fabrics, designs and products displayed on this website.
2.9. You must not use any of Robert Kime’s intellectual property rights for any purpose without obtaining a licence to do so from Robert Kime or its licensors.
3. Our contract
3.1. Each order placed shall be deemed an offer by you to purchase Items subject to these terms. Orders will not be confirmed or processed until you have paid in full in accordance with the payment instructions in the pro forma invoice. No order is accepted, and no binding contract shall arise, until Robert Kime issues a written acknowledgment confirming that the order is being processed (the “Acknowledgment”). Unless otherwise stated, delivery and lead times run from the date of the Acknowledgment.
3.2. The Acknowledgment, together with these terms, shall form the contract between us. Any requests for cancellations must be made in writing. Subject to any statutory rights you may have, Robert Kime reserves the right to refuse any requests for amendments to or cancellations of orders once the Acknowledgment has been issued, as further set out in Clauses 5 and 7.
3.3. If Robert Kime is unable to accept your order, Robert Kime will inform you and will refund any costs paid in respect of Item(s) which will not be fulfilled. Robert Kime reserves the right to refuse orders at its sole discretion.
4. Products and Warranty
4.1. The images of the Items on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that an image accurately reflects the colour of the Items. The packaging of the Items may also vary from that shown in images on our website.
4.2. If we are making the Items to measurements you have given us, you are responsible for ensuring that these measurements are correct. Robert Kime shall have no liability for any Items where you have provided incorrect measurements.
4.3. Robert Kime warrants that all Items supplied by us and our duly authorised agents and sub-contractors are materially free from defects for 12 months from the date of delivery and that we and our duly authorised agents and sub-contractors use all reasonable skill and expertise in the identification and description of Items. This warranty does not affect your statutory rights.
4.4. The above warranty does not apply to any defect in or affecting the Items arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Robert Kime or its authorised agents and sub-contractors, failure to follow our instructions (or the instructions of our authorised agents and sub-contractors), or any alteration or repair carried out without our approval.
4.5. If a fault or material defect is discovered by you during the warranty period (as set out in Clause 4.3), you must notify Robert Kime in writing as soon as possible. If, after an opportunity to inspect the Item(s), Robert Kime determines that the items are defective and covered by the warranty, Robert Kime may either; (i) repair the defective Items; (ii) replace the defective Items; or if the Items cannot be repaired or replaced, (iii) refund the Items at the price paid by you. If the Items are outside of the warranty period specified in Clause 4.3, Robert Kime shall not be obliged to repair, replace or refund the defective Items.
4.6. Nothing in these terms will affect your legal rights.
5. Changes to an order
5.1. If you wish to make a change to the Item ordered, you should contact Robert Kime who will let you know if the change is possible. Orders for certain product types cannot be amended or cancelled, as set out in Clause 7.2. If it is possible to amend the order in line with your request, Robert Kime will inform you about any changes to the price, the timing of delivery or any other changes to the order. You must agree to such changes before the order can be processed.
5.2. If the change cannot be made or you do not agree to the changes to the order, you may either proceed with the unamended order, or may terminate the contract in accordance with these terms and conditions, notwithstanding that you may remain liable for the cost of the Item(s).
6. Delivery and order acceptance
6.1. Robert Kime's delivery charges are available on request by contacting Robert Kime. Orders placed via the Robert Kime website are for delivery only.
6.2. Robert Kime will inform you when the Item(s) will be provided or the estimated delivery date during the order process and once payment has been received.
6.3. If the supply of the Item(s) is delayed by an event outside Robert Kime’s reasonable control, Robert Kime will contact you as soon as possible. Robert Kime will not be liable for delays caused by the event, but if there is a risk of substantial delay either party may terminate the contract.
6.4. On delivery or collection, you should give notice in writing within 7 days of delivery if any of the Items are not in accordance with the written order or are damaged or defective.
6.5. Robert Kime cannot accept claims for non-delivery of the order unless notified in writing within 5 days of the agreed delivery date.
6.6. Robert Kime may need certain ‘know your client’ (KYC) information from you in order to supply the Item(s), for example, your name, contact information, address, and payment information. In some circumstances, Robert Kime may also need documentation as proof of your identity. If so, Robert Kime will contact you to ask for this KYC information. If you do not provide this KYC information within a reasonable time, or if you provide incomplete or incorrect information, Robert Kime may refuse to supply any Item(s), and where applicable, may end the contract. Robert Kime will not be responsible for any delays caused by the late supply of information.
6.7. By submitting an order to us, you agree that Robert Kime may process your personal data as set out in our privacy policy: www.robertkime.com/privacy-policy
7. Cancellations and cooling-off period
7.1. In relation to most Items bought via Robert Kime's website (other than bespoke Items, those which are made to order or fabric which has been cut) you can cancel the order within 14 days and receive a refund under the Consumer Contracts Regulations 2013. After the 14 day "cooling-off" period, the same terms apply as if you had bought the Item(s) from Robert Kime's showroom.
7.2. Subject to Clause 7.1 or any other applicable statutory right, Client shall not be entitled to amend or cancel an order in respect of:
- any Item(s) which are bespoke, made to measure and/or have been personalised;
- any fabric which has been cut or wallpaper which has been cut or hung;
- Items sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and/or
- any Item(s) which become mixed inseparably with other items after their delivery.
8. Returns and Refunds
8.1. Subject to a consumer's additional rights of return and subject to the terms relating to non-refundable Items set out in Clause 7.2, Robert Kime operates a 14-day return policy, provided that Items are returned unused and in their original condition, with proof of receipt. You should either return the Item(s) in person to where they were purchased, ship them back to Robert Kime’s head office or allow Robert Kime to collect them. Any Item returned after 14 days without cause is at the discretion of Robert Kime and may be subject to a 20% restocking fee.
8.2. No claims for faulty fabrics or wallpapers can be made after the fabrics or wallpapers have been cut or hung. All fabric and wallpaper returns will incur a 20% restocking charge.
8.3. If you are exercising your right to change your mind, under Clause 7.1:
- Robert Kime may reduce the refund of the price (excluding delivery costs) to reflect any reduction in the value of the Item(s), if this has been caused by you;
- Robert Kime will make any refunds due as soon as possible.
8.4. Any refunds shall be made by the method used for payment.
8.5. Robert Kime may, in its sole discretion, issue a credit note in exchange for a valid return. The validity of each credit note and the expiry thereof will be stated on the face of the credit note.
9. Quotes
Unless otherwise agreed by Robert Kime in writing, quotations shall not constitute an offer from Robert Kime and a contract shall only come into existence when Robert Kime has issued an Acknowledgment in accordance with Clause 3.2. Prices provided in a quotation are subject to change.
10. Prices
10.1. The price of an Item (which excludes VAT) will be the price indicated on the order confirmation when an order is placed. Prices stated do not include carriage, freight or insurance, and such duties subject to alteration without notice. All prices quoted will state the VAT separately, which may also be subject to change.
10.2. It is always possible that, despite our best efforts, some of the Item(s) Robert Kime sells may be incorrectly priced. Robert Kime reserves the right to correct an incorrect price at the order date and will contact you for instructions before accepting the order. If Robert Kime accepts and processes an order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, Robert Kime may terminate the contract, refund any sums paid and require the return of any Item(s).
11. Payment Terms
11.1. Instructions for payment will be communicated by Robert Kime during the order process.
11.2. Unless otherwise agreed in writing, you must pay for the Item(s) before Robert Kime dispatches them or makes them available for collection.
12. Liability
12.1. If Robert Kime fails to comply with these terms, and you suffer a loss or damage that could have been expected as a result, Robert Kime may be responsible for that loss or damage. Robert Kime is not responsible for any loss or damage that could not have been expected, or for any indirect or special losses related to the contract.
12.2. Robert Kime does not exclude or limit liability where the law does not allow it but in all other cases, Robert Kime limits its liability for any such loss to the value of the Items supplied.
12.3. Robert Kime only supplies Items to consumer clients for domestic and private use.
13. Termination of the contract
Client’s Termination Right:
13.1. Consumer Clients' Termination Right:
a) if the item is faulty or mis-described, you may have a legal right to terminate the contract (or to get the Item repaired or replaced), see Clause 8;
b) if you want to terminate the contract because of something Robert Kime has done, see Clause 13.2;
c) if you have changed your mind about the Item(s), see Clause 7.1; and
d) in all other cases (if Robert Kime are not at fault), see Clause 13.3.
13.2. If you terminate the contract for a reason set out at (a) to (d) below, the contract will end immediately, and Robert Kime will refund in full for any Item(s) which have not been provided:
a) Robert Kime has told you about an upcoming change to the Item(s) or these terms to which you do not agree;
b) Robert Kime has told you about an error in the price or description of the Item(s) ordered and you do not wish to proceed;
c) there is a risk that supply of the Item(s) may be significantly delayed because of events outside Robert Kime’s control; or
d) you have a legal right to terminate the contract.
13.3. Other than in relation to any Item(s) as set out in Clause 7.2 (for which returns/refunds are not offered), you can terminate the contract before it is completed, but you may have to pay compensation to Robert Kime. Robert Kime will refund any advance payment you have made for Items which will not be provided.
Robert Kime's Termination Right:
13.4. Robert Kime may terminate the contract if you fail to perform any of your obligations under the contract, or in the interests of the Robert Kime business or its intellectual property rights or otherwise as set out in these terms.
13.5. You may be required to compensate Robert Kime if you breach the contract.
14. Consequences of termination
14.1. If you terminate the contract for any reason after Items have been dispatched or received, you must return them to Robert Kime, either to the showroom or ship them back to Robert Kime’s head office or allow Robert Kime to collect them.
14.2. If you change your mind under Clause 7.1 you must ship the Items back to Robert Kime within 14 days of notifying Robert Kime that you wish to terminate the contract.
14.3. Robert Kime may pay the costs of return in certain circumstances, however, in most circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
15. Anti-Bribery and Anti-Corruption
15.1. You shall comply with applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption (“Relevant Requirements”), including but not limited to:
- the Bribery Act 2010;
- the Proceeds of Crime Act 2002; and
- the Money Laundering Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
15.2. You shall:
- not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010;
- comply with Robert Kime’s KYC procedures and all related instructions;
- not do anything that would cause or lead Robert Kime to be in breach of the Relevant Requirements;
- notify Robert Kime immediately in writing if you become aware of any breach of this Clause 15; and
- if requested, provide Robert Kime with any reasonable assistance to enable Robert Kime to perform any activity required by any relevant government or agency in any relevant jurisdiction for the purpose of compliance with any of the Relevant Requirements.
15.3. If Robert Kime reasonably suspects you of being in breach of this Clause 15, Robert Kime shall be entitled to (at its option): (i) refuse to supply any Items to you; (ii) terminate this contract with immediate effect with no further liability to you.
16. Product Recall
16.1. Robert Kime uses all due care to ensure that only safe Items are supplied. If Robert Kime becomes aware that Items are defective, Robert Kime shall notify you as soon as possible and arrange for collection or return of the Item.
17. General
17.1. Variation. Robert Kime reserves the right to amend its terms and conditions on notice to you.
17.2. Entire Agreement. The contract represents the entire agreement between the parties in relation to the subject matter of the contract and supersedes any previous agreement whether written or oral between all or any of the parties in relation to that subject matter. Each party acknowledges that in entering into the contract it does not rely on, and shall have no remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in the contract.
17.3. Force Majeure. Robert Kime shall have no liability to you under the contract if it is prevented from or delayed in performing its obligations under the contract, or from carrying on its business, by any act, event, omission or accident beyond its reasonable control. If a force majeure event prevents Robert Kime from being able to fulfil its obligations under the contract and continues for more than 3 months, Robert Kime shall be entitled to terminate this contract without further liability to you.
17.4. Assignment. Robert Kime may transfer its rights and obligations under these terms and conditions to another organisation. You may only transfer the your rights or obligations under these terms and conditions to another person if Robert Kime agrees in writing.
17.5. Complaints. If you have any questions or complaints about the Items, please contact us as the details in Clause 2.2.
17.6. Governing Law. The contract, and any non-contractual rights or obligations arising out of or in connection with it, shall be governed by and construed in accordance with English law.
17.7. Jurisdiction You can bring legal proceedings in respect of the Item(s) in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Item(s) in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Item(s) in either the Northern Irish or the English courts.
18. Product Specific Terms & Conditions
18.1. Some products may have specific terms and conditions that apply. Where this is the case, these will be contained in the pro-forma invoice received by Clients upon placing an order.
18.2. Lead times for orders will vary, and will be agreed during the order process.